Privacy Policy
Effective Date: 20.01.2025
London Glazing Experts (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
1. Information We Collect
We may collect and process the following data:
- Personal Identification Information: Name, address, email address, phone number.
- Demographic Information: Preferences, interests, and other information relevant to customer surveys and/or offers.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide and manage our services, including processing bookings and payments.
- Communication: To contact you regarding your use of our services and respond to your inquiries.
- Personalization: To understand your needs and provide you with a better service, including tailored offers.
- Improvement: To improve our products and services based on your feedback and interactions.
- Marketing: To send promotional emails about new products, special offers, or other information which we think you may find interesting, provided you have consented to receive such information.
- Legal Compliance: To comply with legal obligations and protect our legal rights.
3. Legal Basis for Processing
Our processing of your personal data is based on:
- Consent: Where you have provided your consent for us to process your personal data for specific purposes.
- Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Where we are required to comply with legal obligations.
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
4. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Third parties who provide services on our behalf, such as payment processors and IT services.
- Business Partners: Trusted partners for marketing or promotional purposes, provided you have consented to such sharing.
- Legal Authorities: When required by law or to protect our legal rights.
5. International Data Transfers
Your personal data may be transferred to and processed in countries outside the UK and the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data in such cases.
6. Data Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Data Protection Rights
Under GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of any inaccurate or incomplete data.
- Erasure: Request deletion of your personal data under certain conditions.
- Restriction: Request restriction of processing your personal data under certain conditions.
- Objection: Object to the processing of your personal data under certain conditions.
- Data Portability: Request transfer of your personal data to another organization or to you under certain conditions.
To exercise any of these rights, please contact us at:
- Email: info@londonglazingexperts.co.uk
- Phone: 020 8772 7776
- Address: 36 Lower Addiscombe Road, Croydon, CR0 6AA
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Please refer to our Cookies Policy for detailed information.
10. Third-Party Links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@londonglazingexperts.co.uk
- Phone: 020 8772 7776
- Address: 36 Lower Addiscombe Road, Croydon, CR0 6AA
Cookies Policy
Effective Date: 20.12.2024
London Glazing Experts uses cookies and similar technologies on our website to enhance your experience. This Cookies Policy explains what cookies are, how we use them, and your choices regarding their use.
1. What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide information to the site owners.
2. How We Use Cookies
We use cookies to:
- Ensure Website Functionality: Necessary cookies enable basic functions like navigation and secure areas of the website.
- Enhance Performance: Performance cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Personalize Experience: Preference cookies remember information like your preferred language or region.
- Deliver Targeted Advertising: Marketing cookies track visitors across websites to display relevant ads.
3. Managing Cookies
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
4. Third-Party Cookies
We use third-party services, including:
- Google Analytics: To track website traffic and user interactions. Data collected is anonymized and GDPR-compliant.
- Advertising Networks: To display relevant ads.
5. Your Consent
By continuing to use our website, you consent to our use of cookies as described in this policy.
6. Updates to This Policy
We may update this Cookies Policy to reflect changes in practices or for legal reasons. The latest version will always be available on this page.
7. Contact Us
If you have questions about this Cookies Policy or how we use cookies, please contact us:
- Email: info@londonglazingexperts.co.uk
- Phone: 020 8772 7776
- Address: 36 Lower Addiscombe Road, Croydon, CR0 6AA